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Reception / Front of House

Reception/Front of House

Front-of-house staff is the most visible security presence in any business, and it is vital that the Security Officers reflect your company image.

The Security Officer can often be the first person a visitor or guest meets at your premises. We ensure the right impression by having a professional and personable security representative.

City Group Security ensures we achieve this by supplying smartly dressed and well-spoken Security Officers, trained explicitly in customer Services and business support skills. These Officers can be provided in City Group Security branded uniforms or simply unbranded but matched to compliment your organisational image.

By training our Reception Officers in specific additional tasks, you wish to be undertaken they can assist you in providing a dual function by answering the telephone, signing in contractors or visitors in addition to providing Access Control and a visible security presence.

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Frequently Asked Questions

Do you have any experience of working in this sector?

Yes. Since our inception in 1993 we have (and continue to) worked with most of the UK’s leading FM companies throughout the London and Cambridge areas.

Can you supply client references?

Yes we will do so as part of any cost proposal that we submit to you in response to your enquiry.

How many other contracts will City Group Security Contract Manager be expected to service?

We know from experience that many of our clients complain that they ‘never see a manager’ and that they do not receive the amount of Management time necessary to ensure that their contract runs efficiently. We are acutely aware of the need to provide a value for money service. We never expect you to have to manage our service, rather we just ask that you monitor our services. In order to ensure that we successfully achieve a valuable ‘working partnership’, we are always careful to ensure that your dedicated Contracts Manager is not overburdened with too many clients and is always accessible and available to you and your contract.